Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (12)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
Before and during the course FAQs
We will send you joining instructions after you have booked the course with details of attendance. We recommend that you bring a copy of the ISO 13485 standard which can be purchased from ISO or one of its international resellers. Or, you may already have a copy in the office that you can use for reference.
Certified auditor conversion training requires you to attend the course in full and take an exam within 30 days of course completion.
This exam and practice questions will be available through an online portal, and you will be given full instructions on gaining access. We will also offer guidance during the course to help you understand how to address the questions for best chance of success first time.
You will need a PC, laptop or tablet with a webcam and headset with microphone (built in or connected via USB). You will also need a stable internet connection and be ready to enter a Zoom meeting using the invitation we will send you. To get the most out of your class you will also need a quiet space where there is no background noise and interruption.
A week before the course start date, you will receive an email with a link to the virtual classroom, together with a meeting ID and password. This will enable you to join the training from your browser.
With many nations setting goals for achieving carbon net zero, having a plan for reducing carbon emissions within organisations is vital. By attending this Carbon Management training course, you will gain the knowledge to help your organisation achieve its own targets. You will receive a certificate as evidence of your newly acquired knowledge around carbon accounting and reduction, as well as demonstrating your appreciation of the complexity of carbon offsetting. The course is also the equivalent of 14 hours of CPD.
Category management is one aspect of our comprehensive training programme around procurement and contract management.
You may like to consider further training around procurement in particular, and we offer courses focusing on:
- procurement essentials
- practical negotiation skills in procurement and contract management
- sustainable procurement
Yes, there are several training courses you may like to look at, all within the area of contract management and procurement, including:
- introductions to contract management and procurement
- practical negotiation skills in procurement and contract management
- category management
- specifications and SLAs
- commercial awareness
- Click on your name to view your LinkedIn profile
- Scroll down to 'Licenses & certifications' and click the add '+' button on the right (on the mobile app click the pencil icon and then the '+' symbol)
- Enter the name of your certificate, for example, ISO 9001 Lead Auditor. Under Issue Organisation, type and then select 'Bywater'. Enter the date and credential ID where relevant.
- Click 'Save'.
As LinkedIn no longer shares changes to licenses and certificates with your network we recommend that you also post a status about your achievement. Within the post you may wish to include details such as what you enjoyed the most about the course, what you learned and how the course will benefit you in the future. You may also wish to include a photo of your certificate.
To tag Bywater, simply type @Bywater within the post.
Services enabled on the firewall are kept to a minimum and any changes are monitored daily by our IT support company. If a service is no longer required it is removed immediately from the firewall. Requests for new services have to be approved by a director and installed by our IT support company.
We offer a range of venue options to suit your requirements:
- scheduled training in our global Virtual Classroom
- in-company training at a venue and date of your choice
If you would like to discuss in-company training for your organisation, please contact our training team on 0333 123 9001 or email contact@bywater.co.uk to discuss your requirements.
Working With Bywater
Learn more about opportunities to work with the UK's leading Business Improvement Consultancy & ISO Auditor Training provider.
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Virtual Classroom
Our interactive, tutor-led Virtual Classroom training allows delegates to up-skill from the convenience of their home or office.
Lead Auditor Courses
View our range of CQI and IRCA certified Lead Auditor Training Courses including ISO 9001, ISO 14001 and ISO 45001.
Internal Auditor Courses
Acquire the skills to plan, conduct, report and follow up an Internal Audit with training across a variety of standards.