Before and during the course FAQs

Yes, we will send you a certificate of completion after the course, which you can use as evidence of your attendance and new skills achieved. The 1-day course is also equivalent to 7 hours CPD.

The Core Tools courses are one element of our business improvement training programme, which also covers

• Lean: reducing waste, cutting costs and increasing customer value
• Six Sigma: reducing errors, increasing productivity and efficiency, and raising customer satisfaction
• Root Cause Analysis: identify and addressing causes of process problems
• EFQM Excellence Model: a framework for assessing organisations for the European Quality Award

The Process Mapping training course is one segment in our full programme of ISO 9001 training courses, and complements our CQI and IRCA certified lead and internal auditor training.

We also offer a wide range of training for business improvement and leadership to help employees extend their knowledge.

With over 40 years of training experience and a commitment to continual improvement of our courses, we are the leading independent training provider in the UK.

It will help you make the most of the course from the start if you complete the pre-course work that we will send you with your joining instructions.

You may also find it useful to bring your own copy of the ISO 9001:2015 standard, which you can then use for reference during the week. If you are already running a quality management system in your organisation, you may have access to an office copy of the standard. Alternatively, you can purchase a copy from ISO or one of its international resellers. If you have problems, do contact us.

Requests for feedback are issued to all delegates at the end of our courses. We ask for suggestions for improvement which we work hard to implement, but we are always delighted to receive positive comments.

Previous attendees have highlighted the helpfulness and patience of the tutors, who are seen as enthusiastic and approachable, and always willing to answer questions. The examples used by the tutor and the workshops are also praised as helping to reinforce learning.

Overall, past delegates have felt confident to apply their learnings at work, with feedback such as:

• ‘I needed a deeper understanding of SPC from a theoretical point of view – and this is what I got!’
• ‘The course was very useful as I had no prior knowledge of SPC.’
• ‘It gave me confidence to use what I have learnt when auditing.’
• ‘I learned a lot more than expected.’

You will need some basic understanding of ISO 9001 and quality management systems to get the most out of the internal auditor training. If you do not have that knowledge you can first attend our 1-day Introduction to ISO 9001:2015 course, which we run on the day before the internal auditor training course. Book both these courses together and you can receive a discount.

You may receive pre-course work to do, and we advise completing this as it will give you a head start in maximising benefit from the course.

We will send your course materials in advance, and you should bring these with you if you are attending in person.

You may find it useful to bring a copy of the ISO 9001:2015 standard to reference throughout the course. If you do not have a copy in the office, you can purchase one from the ISO’s own website or from its international resellers.

We offer this specialised course on a dedicated basis specifically for your organisation. That gives you the opportunity to choose venue – face-to-face or in our Virtual Classroom – and a time and date to suit you. We can also discuss how we can tailor the training to suit your organisation’s needs.

We run the ISO 45001 Auditor Migration training course in our Virtual Classroom. This online course is delivered as live training, enabling delegates from around the world to work together in discussion groups and interact with tutors. Alternatively, if you have a number of employees requiring training, we can run a dedicated course at a venue and time of your choice.

This Bywater ISO 45001 Implementation training course includes our Introduction to ISO 45001:2018 training, which is approved by the Institute of Occupational Safety and Health.

Approval from IOSH gives you the confidence that the course meets the Institute’s high standards for quality in content and trainer expertise.

We offer this Introduction to ISO 45001:2018 training course both at locations across the UK and online in our Virtual Classroom. See our dates & venues above.

If there are a number of employees with health & safety responsibilities, or are likely to be involved in any area of an ISO 45001 audit, or simply have an interest in learning more about the subject, you may like to look at our dedicated training. This option brings our courses and tutors to a venue of your choice at a time that suits you.