Before and during the course FAQs

We support hybrid working, enabling employees to work remotely as well as in the office. The remote equipment, applications and connections they use are subject to the same stringent measures that we apply within our head office. In addition:

• employees use dedicated Bywater laptops for remote working
• firewalls are used to secure the internet connection
• remote access can only be set up by our support team

We offer our BS EN 62366 Usability Engineering for Medical Devices training course on a dedicated basis. That means we can deliver the training in accordance with your preferences – online in our live Virtual Classroom, or at a convenient venue for face-to-face training, and at a date to suit you.

We offer this specialised course on a dedicated basis specifically for your organisation. That gives you the opportunity to choose venue – face-to-face or in our Virtual Classroom – and a time and date to suit you. We can also discuss how we can tailor the training to suit your organisation’s needs.

We deliver the 1-day Quality System Regulations for Medical Devices training course as a dedicated course for your organisation. This gives you the opportunity to determine where you would like the course to run – at your offices, at another venue, or online. You can also choose a date that is most convenient for you.

We run scheduled public courses at regular intervals throughout the year. Our face-to-face training takes place in venues around the UK, while our live online training is available to delegates globally in our Virtual Classroom.

We also offer dedicated training for individual organisations, which can be delivered at a venue of your choice, including virtually, at a date to suit you.

One delegate commented after the course: ‘Excellent training which has improved my negotiation skills and was very informative. The course was well run, timescales kept to and very enjoyable’.

As an Approved Training Partner of CQI and IRCA we can offer you training that has been certified by the global body for professional QMS auditors.

We run a full range of scheduled courses both in venues across the UK and in our Virtual Classroom, allowing you the flexibility to choose a training date and place to suit your needs. For organisations with several employees to train, we also offer dedicated training courses.

It is our aim to help you successfully achieve a demonstrably high level of understanding. We do that by employing highly experienced, knowledgeable and engaging tutors to work with you through the training programme.

We are constantly improving our courses based on the feedback we invite from delegates. With over 40 years of experience in training provision, we continue to enjoy high levels of customer satisfaction.

The Process Mapping training course is one segment in our full programme of ISO 9001 training courses, and complements our CQI and IRCA certified lead and internal auditor training.

We also offer a wide range of training for business improvement and leadership to help employees extend their knowledge.

With over 40 years of training experience and a commitment to continual improvement of our courses, we are the leading independent training provider in the UK.

All delegates completing this 1-day course will receive a certificate confirming their attendance.

Yes, we can provide replacement certificates at a cost of £35 + VAT each. Please contact us on 0333 123 9001 or contact@bywater.co.uk with the delegate name, course start date and name of the course you attended and we will be pleased to assist you.

While both of these ISO standards relate to quality management systems, there are some significant differences. For example, ISO 9001 focuses on achieving increased customer satisfaction through continuous improvement. Device safety is the important factor in ISO 13485 and medical device regulation (MDR), and the aim is to maintain effectiveness. The two approaches also differ in the demands for documentation, record keeping and risk management.