Before and during the course FAQs

All delegates completing this 1-day course will receive a certificate confirming their attendance.

It will be useful to you to bring a copy of the standard so that you can refer to it as we talk through its requirements. If you do not have a copy at the office, you can purchase one from the ISO’s website or one of its global resellers.

ISO 27001 is an international standard that specifies the requirements for an information security management system (ISMS). An ISMS is a framework that helps organisations manage their information security risks and improve their information security.

Although ISO 27001 is a voluntary standard, many organisations choose to be certified to it. They see certification as an opportunity to demonstrate to customers, suppliers, and other stakeholders that the organisation has a commitment to information security.

Further benefits of implementing ISO 27001 include:

• Reduced information security risks
• Improved compliance with information security regulations
• Increased efficiency and cost savings
• Enhanced reputation and brand image
• Increased customer satisfaction
• Improved employee morale and motivation

Key concepts of ISO 27001 include:

• Information security risk - the potential impact of a threat on an organisation's information assets
• Information security controls -  measures taken to reduce information security risks

Our key ISO 14001 training courses, including this introduction to EMS and ISO 14001, have been approved by ISEP, the leading body for environmental and sustainability professionals. That means we have been recognised as delivering high-quality valuable content and services to our delegates.

We always focus on the needs and preferences of our customers. To do that we offer a full programme of training dates in a choice of venues across the UK and in our global Virtual Classroom. We can also provide dedicated training for organisations with a number of employees to train at one time. We ask for feedback and will act on delegates’ suggestions for improving our training and customer services.

We have the benefit of 40 years of experience in business training, and the services of highly knowledgeable tutors who all have experience in EMS and ISO 14001.

If you have any questions about your training needs, please do contact us and we will be happy to answer your questions.

While both of these ISO standards relate to quality management systems, there are some significant differences. For example, ISO 9001 focuses on achieving increased customer satisfaction through continuous improvement. Device safety is the important factor in ISO 13485 and medical device regulation (MDR), and the aim is to maintain effectiveness. The two approaches also differ in the demands for documentation, record keeping and risk management.

Yes, we can provide replacement certificates at a cost of £35 + VAT each. Please contact us on 0333 123 9001 or contact@bywater.co.uk with the delegate name, course start date and name of the course you attended and we will be pleased to assist you.

We have enjoyed the company of delegates from many organisations within the medical manufacturing industry, including those involved in products such as ventilators and wound protection.

As one delegate reported: ‘It was very useful to learn about the gold standard from many different industries and where we sit with regards to other companies within medical devices, and to learn of all the ways that we can improve.’

Our aim is to make taking part in our courses as as easy as possible, so that you can focus fully on learning and practising your new skills. The Virtual Classroom is very user-friendly and delegates that have completed training testify to this. Features and functions within the Virtual Classroom will be clearly explained to you.

If you have any concerns about using the technology, please contact us and we will be happy to set up a test call with you.

The Process Mapping training course is one segment in our full programme of ISO 9001 training courses, and complements our CQI and IRCA certified lead and internal auditor training.

We also offer a wide range of training for business improvement and leadership to help employees extend their knowledge.

With over 40 years of training experience and a commitment to continual improvement of our courses, we are the leading independent training provider in the UK.

We have welcomed delegates from a wide range of organisations to this course, including diverse manufacturing companies, software solutions providers, technology suppliers, and compliance consultants.

For those in the automotive industry, we offer further training on the guidelines for FMEA resulting from the publication of the AIAG and VDA handbook on our AIAG & VDA FMEA training course.

Previous delegates have highlighted the skill of the course tutor in understanding the needs of each group, offering relatable experiences and exercises, and providing everyone with a solid basis for considering how they can improve systems within their own organisations.

Comments at the end of the course have included:

• ‘I left with confidence and had the knowledge to complete an FMEA. 5 out of 5 for the course tutor, who was very knowledgeable and able to relate aspects of the course to real world examples’
• ‘The course has covered everything. Tailored to company needs, good case studies’
• ‘The course tutor was flexible and related the examples to our industry despite having a diverse group’