Frequently Asked Questions
We have a large selection of frequently asked questions organised by subject area.
Select a category a below to filter out relevant questions or search here.
If you can't find what you're looking for you can ask us a question here.
- Before and during the course (6)
- Booking and payment (13)
- Certificates of attendance (5)
- Certified courses (10)
- Choosing a training venue (2)
- Course structure and tutors (5)
- CQI and IRCA exams (14)
- Cyber security (6)
- Dedicated training (8)
- Online training in the Virtual Classroom (8)
- Post course and feedback (3)
- Standards and ISO (5)
- Understanding business improvement (8)
- Why train with Bywater (4)
There is no charge for transferring your first booking to the same course on an alternative date provided you notify Bywater at least 13 working days before the course starts. Course transfers will only occur if there is a place available for you. Only one free transfer can be made. Each further transfer request will incur an administration charge of £100.00 (excluding VAT).
Late cancellation will be subject to the full course fee being charged.
To request a transfer please contact the Training Team 0333 123 9001 or email@example.com