Specification and Service Level Agreement (SLA) Training Course

Participants will learn how to define expectations, establish measurable criteria, and draft effective agreements and specifications that ensure both parties are aligned in their goals, performance standards and deliverables.

Through a combination of theoretical insights, practical exercises and real-world examples, this course aims to equip professionals with the tools they need to write SLAs and specifications that are precise, enforceable and conducive to successful outcomes in service-provider and client relationships, project management and contract negotiations.

• Introduction to specifications and service level agreements
• Where specifications and service level agreements fit within the procurement process
• Specification types
• Developing specifications and service level agreements
• Writing specifications and service level agreements
• Using service level agreements in supplier performance management

• Those new to procurement and non-technical staff who need to understand what specifications and service level agreements are and how they are created
• Stakeholders who wish to enhance their understanding of specifications and SLAs to be in a better position to review documentation and negotiate terms
• Those in procurement or contract management roles who wish to understand how to develop specifications and SLAs

• why specifications and service level agreements are required
• what specifications are and the differences between ‘input’ specifications and ‘output’ specifications
• what typical specifications and service level agreements should contain
• how specifications and service level agreements should be developed
• where specifications and service level agreements fit within the procurement cycle and contract management cycle