Jonathan attended in-house training for ISO 9001 Internal auditor training, he found the course very beneficial especially being able to use the organisation’s internal systems as part of discussions.

What were your training objectives?

To learn about the audit process in order to enable me to carry out internal audits across our business.

What learning did you take from the course?

I was a novice before this course and it has helped me to understand the audit process and trail. Putting the course into practice is something that will be managed by our internal quality team.

Have you been able to apply anything since the course?

I will be part of an audit in the next few weeks so I will be able to apply what I have learnt to this. It has also helped me understand our business management system and how audit against our procedures.

What have been the benefits for you and the business?

It has provided me with a better understanding of the audit process, and why its important to carry them out as an organisation.

It will enable the company to have a more active and interested pool of people to carry out audits internally, which in turn should allow us to implement changes to increase our business efficiency.

How was the tutor?

Mike was brilliant and had a very common-sense approach to the material. He made the course interesting and easy to follow over the two days even though auditing could be considered quite a dry topic. He made the material relevant to our business and the construction sector in general.

What were the benefits of having the training In-house at your organisation?

It enabled us to look at our internal systems and how our business management system worked, as this forms the basis of what internal audits will be base on.

Any advice to delegates?

It would be beneficial to have a basic understanding of the ISO 9001 standard.

Would you recommend Bywater?

Yes, I would definitely recommend colleagues and attend further training myself. The materials were well presented and the activities were realistic.

Galliford Try