Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away with a very solid understanding of ISO 9001
After joining the course with almost no knowledge of auditing ISO 9001, I appreciate the way the course content was broken down and made accessible for a complete beginner such as myself. I’ve come away with what feels like a very solid understanding of the standard and how to apply it.
Micronclean Ltd
The tutor was spot on
| The tutor was spot on, very knowledgeable and supported the candidates, gave adequate opportunities for asking questions along with fair and suitable breaks. |
Qinetiq
Gained a new perspective on audits as opportunities for improvements
| Totally gave me a new perspective on how I view audits, not to be feared but grasped as opportunities for improvement. |
Micronclean Ltd
The ratio of learning and breaks kept everyone engaged
| Tutor was very good and the learning to break ratio worked well to keep people engaged and learning as much as possible. Course book is very helpful. |
Chivas Brothers Ltd
Useful to have the course materials for reference on future projects
| There was so much material provided with extra detail to go into in my own time if it would benefit me, and it will be useful for me to have the booklet when I work on future projects. |
Turner & Townsend
Really enjoyable training
The tutor was engaging, interested in our experiences, and open to hearing about our thoughts and opinions. The training was really enjoyable.
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