Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRelated course material to our particular experience
| Alan made an exceptional job relating the course material to my previous/current experience in order to deliver everything and more of what the course was about. |
Chirton Engineering
Fantastic tutor made the course fun
| Paul was fantastic! His ways of training is really good. Perfect balance of coursework and fun. The amount of courses we attend now a days where we just read and listen. Paul made it fun! |
QA Limited
Course was made really easy to follow
Brilliant tutor, very engaging and explained everything well. The way he structured the learning and case studies really made the course easy to follow. and understandable.
QA Limited
Personable tutor made me feel comfortable from the first day
| Liz was knowledgeable and personable – I felt comfortable from the first day and felt like I received all the information clearly, with detail. |
New Horizons Consulting Ltd
Excellent, knowledgeable tutor
| Excellent tutor, very knowledgeable and was able to provide information in a very clear, concise manner. |
Ukhsa
Tutor's enthusiasm made for a pleasant two days of learning
| Very knowledgeable and experienced tutor. His enthusiasm for the subject come across in bundles, and made for a pleasant two days of learning. |
Tradebe Inutec