Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional tutor
| The quality of tutor was exceptional and delivered the training in a clear and timely manner for the entire two days. |
Collins Aerospace
Tutor was clearly an expert in the field
| It was clear that the instructor, Nicola, was an expert in this field (digital forensics) and was able to administer the course and its content very easily. |
Northamptonshire Police & Crime Commissioner
Engaging, supportive and encouraging tutor
| The tutor was really engaging, supportive and encouraged those on the course to ask questions and learn at an appropriate pace. |
Relyon Nutec UK Limited
Very enthusiastic and knowledgeable tutor
| Tutor came over very knowledgeable and enthusiastic about the subject. The course was set out in a way that it didn’t drag on and only hearing one voice, getting everyone involved and mixing groups was also good. |
Hogan Construction
Supportive and professional tutor
| The tutor has demonstrated a great professionalism and ability to interact with the delegates as well as he adapted successfully to each individual’s background and the level of H&S knowledge and remained supportive throughout the course. |
McGee Group Limited
Now really understand the processes and methods, and can apply them in my day-to-day work
| The training really explained the DMAIC process to me and the methods for statistical and root-cause analyses which I will apply in my day-to-day work. |
3t Global