Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery clear how the knowledge gained can be incorporated into routine tasks
| Although experienced in H&S, the auditing aspect was new ground but the the tutor made it very clear how the knowledge could be incorporated into routine tasks, great approach to imparting knowledge. |
Norse Group
Tutor brought energy, knowledge and enthusiasm to each day
| Our tutor Karen was so engaging, she facilitated discussions, she recognized when the group were flagging and needed a break and she brought energy, knowledge and enthusiasm to each day. She was flexible around an existing engagement which I couldn’t miss and she helped me catch up in her own time. |
Nuclear Waste Services
Examples given by the tutor brought the course to life
| The course was very engaging and interactive – I thought the examples used by the tutor were really relevant and interesting, and brought the course content to life. |
Trillium Flow Services (UK) Ltd
Many useful examples of how to apply the course content
| We had many examples of how to apply what was taught which was useful, as not many training courses actually give you proper examples and tips and tricks of how to act in an audit. |
Private
Feel that I have achieved the goal that was set in the course
| Was a very good course, and by the end of it I felt that I achieved the goal that was set. |
Invesco
Well structured and organised course
| John was excellent. He was able to create an environment where there was discussions and input. It was the first online course I have been on where it felt like being in person. The whole course was well structured and organised by the tutor, with excellent information that was clearly and concisely taught. Furthermore, I thought the print out of the course received was an excellent idea as it allowed us to follow and take note easily. |
Electro Mechanical Systems Ltd