Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat balance of information and shared experiences
I felt like the delivery was a very good balance of information and experiences shared and although long days, it never really felt like it.
Scottish Power
Took a lot away from the course
Steve put the course material across in a way which resonated with myself and kept me engaged in the course. Regular breaks also kept everyone fresh with a lot of information being given out. It all contributed to taking a lot from the course.
Buuk Infrastructure
Beneficial discussions with the other learners
It was good to discuss the application of the training in different work situations with other learners and to see how it can be adapted.
Epson Telford Ltd
Attentive and effective tutoring
The tutor demonstrated strong time management, attentiveness to participants, the ability to identify those struggling to understand the material, maintained class focus on the training, and effectively led practical exercises to ensure everyone was involved.
Solar Turbines
All questions answered with good explanation
Rachel was very knowledgeable on the subject matter and answered all questions with explanation.
NHS National Services Scotland
Learned a lot more about the subject
I was expecting the course to be a fairly dry subject but the way the tutor presented and communicated with the class, with the addition of some really good stories I found the 2 day course really engaging and actually learned a lot more about the subject.
West Midlands Police