Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetReally useful training materials
| The book to follow along the taught course material made it really easy for the information to be taught, reviewed and sink in fully. |
MWH Treatment Ltd
Well focused and engaging course delivery
| The tutor had excellent subject knowledge. Course delivery was engaging and well focused. |
UK Health Security Agency (UKHSA)
Extremely helpful and engaging tutor
| The virtual classroom worked really well – mostly because our Tutor was extremely helpful and engaging. And we had content sent to us in advance. |
Morrison Telecom Services
Tutor went out of their way to resolve any queries
| Tutor was knowledgeable and went out of their way to resolve any queries we had. Made a dry subject interesting and where possible relevant to our role. |
Nottinghamshire Police
Very informative, easy to understand and helpful course
The content delivered to us was easy to understand and was very informative. We did a few full class audits together which was also helpful. Our tutor Ritchie was very knowledgeable which also helped us greatly.
Building Integrated Services Ltd
Really helpful to learn a new way to look at problem solving
| Learning a new way to look at problems and make sure an unbiased root cause can be identified was really helpful. |
Ardent