Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetKnowledgeable, helpful and accommodating tutor
| The tutor was very knowledgeable, helpful and accommodating to questions and queries. I feel as though I have gained knowledge and corrected some aspects I thought were true. |
Forum Energy Technologies (UK) Ltd
Brilliant and engaging
| Liz was very engaging, brilliant workshop. Simple, but effective for someone like me with zero experience. |
Private
Gave me the capability to do better in my existing role
| Was able to formalise existing knowledge and gave me the capability to better do my existing role. |
Fiander Tovell
Extremely useful classroom discussions and workshops
| The classroom discussions and workshops I found extremely useful where I can apply the knowledge learnt throughout my career and is not only particular to my current role. |
Premier Partnership
Tutor provided great context for where, why and how the principles should be applied
| The Tutor’s experience and focus towards practical anecdotes and historical reasoning for each step of the Lean/Six Sigma process provided great context for where, why and how the principles should be applied. |
Binding Solutions Ltd
Tutor's approach to teaching was excellent and made everyone feel comfortable
| Richard was very knowledgeable. He had an excellent approach to teaching and made everyone feel comfortable and relaxed. I was not afraid to ask any questions. |
Farra Marine ROI Ltd