Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery good introduction
Very good introduction to all the ISO 9001 aspects
Vehicle Certification Agency
Brought to life
What would seem to be a very ‘dry’ subject was brought to life and made relevant by the tutor
Vehicle Certification Agency
Great content
Great content enhanced with tutors stories
Morgan Sindall
Real world examples
The Tutor is a very good instructor. A huge bank of knowledge, he peppered the course with real world examples to make the course content easier to digest. The Tutor also made a subject – that has the potential to be a little dry – interesting and fun. The course went very quickly.
Private
Fantastic
The Tutor was able to deliver what should have been a monotonous course in a way that made it enjoyable and easy to digest. Her knowledge and delivery was fantastic, especially when put on the spot and during the exercises.
Solace Online
Plenty of opportunity for interaction
Class numbers were small, which gave plenty of opportunity for interaction and questioning.
Solace Online