Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive and effective
This is an intense course, which I know from attending face-to-face training in the past. I was unsure how effective the course would be in an on-line environment, but the Tutor delivered the material really well and helped make the course interactive and effective.
Resideo Technologies
Brilliant
The Tutor was one of, if not the best Tutor I’ve ever had. Not only was she extremely knowledgeable, I genuinely learned what I signed up for. The course was brilliant.
Trackwork Ltd
Excellent
The Tutor’s knowledge and presentation style was excellent.
Zurich Laboratory Services
Outstanding, very interactive
The Tutor’s knowledge is outstanding. The way the course was delivered and the support given was well above my expectations. I did have reservations with it being online and how the interaction would be handled, however, it was one of the best courses I’ve been on. It was very interactive with various breakout workshops and working within a group. There was no difference from a virtual course to a classroom course.
Norco Group Ltd
Great examples
Described content from ISO 9001:2015, utilising great examples that simplified the content.
McCulloch Rail
Excellent
The delivery of the material was excellent. It was easy to understand and was not overloaded with information.
Oxitec Ltd