Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFantastic
The Tutor was able to deliver what should have been a monotonous course in a way that made it enjoyable and easy to digest. Her knowledge and delivery was fantastic, especially when put on the spot and during the exercises.
Solace Online
Plenty of opportunity for interaction
Class numbers were small, which gave plenty of opportunity for interaction and questioning.
Solace Online
Very impressed
I was very impressed with the Tutor and his knowledge, he is one of the best teachers I’ve ever had. He covered the contents of the course very well, and was always happy to engage in an intellectual debate around ISO 9001.
Mass Consultants Ltd
Very interesting
The tutor new the subject well and made the course very interesting.
Husco International Partners LLP
Engaging and well planned
As the course was online I had feared the content would be a “death by PowerPoint” scenario but the work was engaging and the structure was well planned and delivered to ensure no one lost interest throughout. I was pleased with the whole course its delivery and the format.
Disclosure And Barring Service
Exceptional role play
Amazing delivery of a dry subject. The Tutor made it come alive, and her knowledge of the subject ensured was understood, and practically how it could be applied, and helped me understand how my business’s audit programme can be improved. Her role play was as exceptional as the delivery.
Disclosure And Barring Service