Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery pleasant mix between listening and actively working
| I was expecting your regular lecture type of lesson. This was a very pleasant mix between listening and actively working. |
Sumika Polymer Compounds (UK) Ltd
Very helpful course
| The tutor was very effective in explaining the details of 17025 and how this would be applied with a Forensic Lab. Communication from and with the tutor was really good which helped understand the content and how to apply it. I found the course very helpful. |
IntaForensics Ltd
Perfect level of interactivity
| Liz was very engaging and knowledgeable about the role of an auditor. The level of interactivity was spot on. The auditor role-play exercise that she lead on day 2 was extremely well done and very helpful. |
Private
Incredibly helpful tutor made the content easy to understand
| Brilliant tutor, Karen, who made the content engaging, interesting and interactive for our 2 day course. Made the content easy to understand and was incredibly helpful. |
Savills (UK) Ltd
Impressive tutor created a dynamic learning environment
| I was thoroughly impressed with the trainers delivery and expertise. The trainer demonstrated a high level of enthusiasm and energy throughout the sessions, which created an engaging and dynamic learning environment. |
GSK
Welcoming tutor
| Very engaged, friendly and knowledgeable tutor. Made sure everyone felt welcome, even students whose first language wasn’t English. Made sure everyone engaged. Good professional conversations. |