Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearning from the course proved to be very useful and applicable
| Had little knowledge of the core tools before this course but having been involved in an MSA study the week after this course I was able to apply what I’d learnt in the course which proved very useful. |
Sellafield Ltd
Helpful tutors, always happy to answer questions and guide us in the right direction
Both Tony & Stan were very knowledgeable & helpful throughout the course. Happy to answer questions, and steer us in the right direction through each module.
Glazpart Ltd
Intuitive and experienced tutor
Our tutor was intuitive, experienced, very knowledgeable and highly engaging.
Hill Group
Accommodating tutor made everyone feel at ease
| Tom the tutor was a great support and adjusted his style of training to accommodate everyone. His manner was made everyone feel at ease. |
Teledyne Gas Measurement Instruments Ltd
Very attentive tutor
| The tutor explained everything really clearly and listened when I had questions. She included regular breaks which I really appreciated as I have a short attention span. |
Qinetiq
Tutor everyone engaged with the course in virtual classroom
| I found the tutor to be very knowledgeable and great in the course delivery. Online courses can be hard but he made it look easy and kept everyone engaged with the course. |
GSK