Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely insightful training
The training was extremely insightful and the workshops allowed me to understand what actually happens during an audit and how auditors reviews documents.
Early Health Ltd
Tutor made sure everyone understood and gave helpful examples
| The tutor made the course engaging and made sure that everyone in the course understood by giving examples which were easy to understand. Also helped break down what we didn’t understand. |
Satra Technology
Incredibly dynamic tutor brought the subject to life
Karen was incredibly dynamic and engaging, helping to bring a technical subject to life and making it real and approachable.
Baringa LLP
Course material made applicable to real life
| Dave was very knowledgeable and able to provide several anecdotes which helped to relate the course material to real life applications. |
Bouygues Energy & Services UK Branch
Far more familiar with the standard than expected as a result of the course
I found that by the end of the course I was far more familiar with the standard than I expected to be.
Speedy Freight
| The tutor promoted dialogue and interaction between the delegates, giving everyone the chance to think about the application of IATF 16949 aspects in their activities. |
Sumika Polymer Compounds (UK) Ltd