Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat course with great group discussions
Great course and great tutor. Only this week I have applied what I learnt to an incident in work involving a suspected electric shock incident. The highlight of the course was running through the real life scenario. There was also great group discussion.
Network Rail
Tutor's delivery was spot on
Tutor’s knowledge of the subject was excellent, and their ability to apply that knowledge and step through the process holistically was spot on.
Scottish Power
Tutor was really great at explaining the content and its practical applications
I was concerned by the nature of the content, the subjects and the complexity of the topics. Nicola was really great at explaining the process of an audit and how the code works in everyday practical setting.
Police, Fire & Crime Commissioner For Cumbria
Very professional, supportive and engaging tutor
The tutor was excellent, really engaging and supportive. Very professional at all times and took the edge off a long and at times tiring week.
Vestas
Fantastic course content, tutor and booking process
Tutor, course content, booking and course administration were all fantastic.
MOC Associates Ltd
Well organised course with a very good tutor
The tutor was very good at understanding our current skill levels and targeting the training material. I would also highlight Kiran who I dealt with in organising this course, there were no issues only ways to move forward. We have always used Bywater for our lead auditor training and I see no reason for this to stop.
National Security Inspectorate (NSI)