Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnjoyable learning experience with engaging tutor
Gary was really engaging and clearly knew what he was talking about while also making it an enjoyable experience to learn.
J B A Engineering Ltd
Really useful to work in breakout rooms
I found it really useful to work in breakout rooms to think through the course content in relation to my own and my classmates current experience with the topic, it helped clarify everything in a context that I could relate to.
Leeway Domestic Violence And Abuse Services
Incredible, adaptable trainer
Keith was an incredible trainer, with an excellent level of knowledge that he could adapt on the fly to explain for the groups varied learning styles.
MOD
Comprehensive course content
The course content was comprehensive and presented in a clear and structured way that made complex ideas easy to understand.
AMB Co. Ltd
Practical nature of auditing was brought to life
The tutor was very engaging and made what could have been a boring topic really enjoyable. His role playing really made the practical nature of internal auditing come to life.
The University Of The West Indies
Great tutor
Wayne was great, really helpful and great at explaining the course content. He did his best to deliver the content as interestingly as possible.
Dover Harbour Board