Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetAll the knowledge gained is already very useful in my role
Steve has done a fantastic job. He kept us focused throughout the week, made the training content very interesting and the training itself very enjoyable. All the knowledge he passed to me I already find it very useful in my role.
Epson Telford Ltd
Excellent and engaging course delivery
The instructor was excellent at delivery and keeping us all engaged. Really impressive.
Private
Very thorough training
The tutor was very thorough at explaining and delivering the information during the course. This made it very easy to understand the subject and deliver it within my work place.
Thames Valley Police
Friendly and calm atmosphere created by the tutor
Karen was an excellent tutor who made the course engaging and extremely interesting by creating a friendly, calm atmosphere. She made the topic simple and easy to follow. Particularly liked the real life examples.
Astutis
Very impressed by all aspects of the delivery
Dipvandana, the course tutor was excellent. Very impressed by all aspects of her delivery of the course.
Scottish Power
Tutor's industry knowledge was incredible
The tutor was incredibly knowledgeable in the industry.
Eryri Consulting Limited