Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear and well-organised teaching style
The tutor made the course truly engaging and easy to understand. His teaching style was clear, well organised and focused on making complex topic simple . His dedication and enthusiasm stood out.
Capita
Really interesting and digestible presentation
It was really interesting and presented in a digestible format that made it easy to understand for those of us who’ve never been exposed to certain terminologies and processes before.
West Midlands Police
Impressively experienced tutor
Not often you have a tutor with that level of experience and qualification.
Transport For Wales Rail Ltd
Insightful course with fantastic tutor
The tutor was fantastic – gave great insights and made the subject matter interesting.
Utac UK Ltd
Perfect balance of theory and practical exercises
The balance of theory and practical exercises to test the theory most exceeded expectations. The pace was just right and the way it was communicated made it effective to capture in notes and memory.
Hexcel Composites Ltd
Tutor's real life experience made the learning more practical
The tutor was able to deliver the course and keep everyone focused, and he was able to bring real life experience into the discussions to make the learning more practical.
Elmac Technologies Ltd T/A Protectoseal