Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
Tutor went above and beyond
Felt like Richy went above and beyond to engage the group and make sure we understood the processes, giving lots of helpful scenario examples to drill down into auditing.
Infrapartners
Very intuitive tutor
Keith was very intuitive with the needs of the group and had many relevant examples to highlight along the course content.
Gardline Limited
Tutor made the course so much easier to understand
The knowledge the tutor had meant that he was able to answer all our questions and make the course so much easier to understand.
Omega Diagnostics Group Plc
Tutor was able to tailor the course and bring the material to life
The tutor was able to tailor the course slightly just by spending more time on the more relevant sections and less time on the ones that were less relevant to our organisation. He also brought the material to life with real life examples and lived experiences.
West Yorkshire Pension Fund
Really interesting couple of days
The tutor was able to turn what is a pretty dry subject into a really interesting couple of days by combining a huge level of experience with a relaxed, engaging and effective delivery style. He was able to bring academic learning points to life by using real-life examples from his extensive career, thus enabling the students to relate the academic subject to real life, making understanding and retention of the information that much easier.
Capita