Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPhenomenal training
The training was phenomenal , with precise and clear resources supplied by Bywater. Backed up by truly memorable delivery from Alan Carr. He was so engaging and included everyone in the discussions and his stories of auditing experience were so interesting. I feel I am in such a better place to now go out and broaden my auditing experiences.
Wright Brothers Industrial Services Limited
Gained a lot more practical knowledge
David was a fountain of knowledge. He shared the course info and personal experience in a relaxed manner, which put us all at ease to ask questions. I left the course with a lot more practical knowledge and I am eager to carry out audits.
The Lycra Company
Topics were brought to life and made easy to understand
Keith was incredible, made everything so easy to understand and really brought the topics to life. What could have been a real mundane course, was the complete opposite. Especially with it being virtual, he really made sure everyone was engaging and could have their say.
Cromwell Tools Ltd
Plenty of good examples provided by the tutor
The course was a really good overview of the subject and its application, full of good examples drawing from the obvious depth of experience of the trainer.
UK Battery Industrialisation Centre
Fountain of Lean Six Sigma knowledge
Stan is an absolute fountain of Lean Six Sigma knowledge. I particularly enjoyed listening to how Stan had applied LSS concepts/exercises to his real-life projects.
Network Plus Services Ltd
The tutor's delivery made all the difference
Before the course I was anticipating the content to be quite dry but Richard’s delivery really made all the difference, he was very engaging, made the course interesting and was able to explain the information in great detail which was easy to understand.
Sussex Police