Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutors were easy to follow and friendly
I was concerned that having no auditing experiencing that I would struggle. However I found that the Tutors were easy to follow, friendly and used examples of real life situations to apply the information too.
Alpha Tech
Really enjoyed being able to draw on experiences from my workplace
Being able to draw on experiences from my workplace in the workshops and discussions, and discuss them with the tutor and other students was what I really enjoyed about this course. It allows you to apply what you’ve learned and get other people’s opinions.
Kingspan Ltd
Clear, concise and very well delivered
The course content was clear and concise and delivered very well by the course tutor.
ASA Associates
Tutor clearly had a lot of first-hand experience
The tutor clearly had a lot of first-hand experience, which allowed him to give clear examples to explain concepts.
Wiser Environment
Tutor was very knowledgeable
The Tutor was very knowledgeable and whenever I put scenarios from my own workplace to her she was able to give advice on how to use the standard to assist in these scenarios.
Citizens Advice
The tutor came across as an expert in this field
The tutor came across as an expert in this field. She sold the concept to me in a clever and interesting manner.
Photek Ltd