Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredibly helpful and insightful course
The delivery of the course and activities over both days was incredibly insightful and helped me to confirm the ability to apply knowledge within my workplace.
Dynamic Aerospace Fabrications Ltd
The tutor's knowledge really helped provide insight and build my understanding
I rated the ability to apply the course very highly, but the tutor was excellent, his knowledge of H&S via his work experience really helped provide insight into and build my understanding of both OH&S and the standard which I think was key to passing the course.
Scintacor
Clear content and materials
I knew the tutor would be good after the great experience from the internal auditor course. The content and the materials were clear and provided a good level of information.
GP Strategies Poland
Tutor kept interest and motivation high
The tutor was very knowledgeable, however he excelled in being able to read the room, quickly changing tact and using personal experiences to keep the interest and motivation high.
Private
Now have a good understanding of how to apply the standards to my day to day work
Very good tutor, gave us plenty of examples on where and how to best apply the many clauses listed in IATF 16949 & ISO 9001. Now I have a good understanding of how to apply the standards in my day to day work routine and am confident in performing internal audits, regardless if it’s a system, process or product audit.
Truck-Lite Europe Ltd
One of the best tutors I have had the privilege of being on a course with
Tutor had amazing knowledge and was one of the best trainers/tutors I have had the privilege of being on a course with.
Costain Ltd