Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPersonalised guidance/advice for delegates added a lot of value to the course
| The tutor was able to engage the group well, draw from his own experiences, and give personalised guidance/advice to delegates in a way that added a lot of value to the course. |
DAM Health
The learning was transferable to the real work setting
| The tutor used very real situations and the learning was transferable to the real work setting. A very thorough and professional tutor |
Hylomar Ltd
At no point in the five days was I uninterested, which was great
| The tutor was really great, exceptional knowledge of the subject matter and great at explaining. The small group size really helped, at no point in the five days was I uninterested, which was great. |
Arriva Rail London
Tutor always able to give practical examples to further explain the theoretical requirements
The tutor was extremely knowledgeable and always able to give practical examples to further explain the theoretical requirements.
Indivior Ltd
I really enjoyed the course because the tutor delivered it so well.
The tutor was excellent! Very knowledgeable and engaging. I really enjoyed the course because he delivered it so well.
MoD
Tutor made a potentially dry subject more interesting and relevant to our field of work
The tutor was very engaging and made a potentially dry subject more interesting and relevant to our field of work. He had interesting anecdotes and there was lots of interaction and discussion.