Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDelivered well
Delivered well and will make me prepare better for future contract meeting.
Vivid Homes
Tutor made the course very interactive and always explained the points in detail
The tutor delivered the course and applied his experience and knowledge. He always ensured that all candidates were at a level of understanding before moving on to the next section. He made the course very interactive and always explained the points in detail. The course delivery was very professional.
Bureau Veritas
Having done the course I feel confident
I was concerned about being a lead auditor so soon, but having done the course I feel confident in planning it.
Vision Rt Ltd.
I feel well equipped to complete audits now
I feel well equipped to complete audits now.
Cheshire Constabulary Headquarters
The tutor was fantastic and so supportive
The tutor was fantastic and so supportive. I was very apprehensive before the course. The tutor was so motivating and her knowledge of ISO 9001 is exceptional. If you didn’t understand something, it wasn’t an issue for her to explain it in a different way.
Belac Group Limited
I gained so much
The experience of the Tutor and how they applied the course content to learning was outstanding, I gained so much.
Keystone Lintels