Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor helped me to understand the Standard
| Knowledgeable tutor with proven experience who helped me to understand some complexities related to the Standard |
Bailey & Mackey
Engaging and never dull - 10 out of 10!
| So engaging! Never a dull moment. 10 out of 10! |
Fulwell 73 Limited
Case studies and workshops were very useful to understand the practical side of auditing
| Course content was very detailed and well structured. The case studies and workshops were very useful to understand the practical side of auditing. |
Abertax Quality Ltf
Was very beneficial to put what I was learning into practice
| I didn’t expect an online course would be so interactive and it was very beneficial to put what I was learning into practice and helped a lot to have a better and clearer understanding. |
P3 Medical Ltd
Tutor absolutely brilliant in allowing us to apply what he taught us.
| The tutor was absolutely brilliant in allowing us to apply what he had taught us. The way in which he taught the class allowed everyone to participate without fear they would be laughed at for giving the wrong answer. |
Geodis FF UK Ltd
Excellent, supportive tutor made the training easier to understand and apply
| Tutor was excellent, very supportive but also applied common sense to a lot of the training, making it easier to understand and apply. That and a sense of humour made the course very informative, interesting and enjoyable. |
E B Bradshaw & Sons Limited