Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI now feel confident conducting an audit
The Tutor made the experience enjoyable and more importantly, memorable. I now feel confident conducting an audit and I have lit a passion for quality I didn’t know I had.
Radius Systems Ltd
Tutor's knowledge of the topic made it easy to learn the course content
| The tutor was very welcoming and approachable, this coupled with his knowledge and understanding of the topic of the course made it easy to learn the course content. |
Tata Steel
Delivery of the course and content easy to understand and useful to my role
| I found the way the tutor delivered the course and its content easy to understand and useful to my role. I look forward to putting my new skills into practice |
Tata Steel
Tutor and course content were both excellent
The tutor was excellent, as well as the content and structure of the course.
Stateside Foods
I was surprised at how good the online classroom was
| The benefit of ‘real world examples’ made a sterile topic interesting, and I was surprised at how good the online classroom was |
Self-Employed
Course was a good split between theory and practical content
| I appreciated the application of learning through role play. I believe the course was well split between theoretical content and practical content. |
Atkins Ltd