Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear and logical course materials
The course content and support material were clear and logical. The Tutor’s experience in the field and his approachability helped a lot and ensured we could all relate the delivery into our own work environments.
Port Of Tyne
Well-structured, highly engaging and insightful course
| The APQP course was highly engaging and interactive, making complex concepts easy to understand. The tutor brought the material to life by sharing real-world experiences and case studies, which helped reinforce key principles. Their practical approach encouraged discussion and made the session both informative and enjoyable. A well-structured and insightful course. |
Luxfer Gas Cylinders
Valuable guidance provided by the tutor
| The tutor was engaging and encouraged the interaction between delegates, allowing us to think of examples applied in our own processes. The content was good and the guidance provided by the tutor is valuable. |
Sumika Polymer Compounds (UK) Ltd
Thoroughly enjoyable course with great workshops and exercises
A thoroughly enjoyable course. Simon kept us engaged throughout and not just reading slide after slide. Lots of elements to the course with great workshops and exercises to make you think in the way of negotiation and how to handle negotiation situations.
Private
Gained understanding of the role of an auditor
| The course has provided me with more understanding in what I should do in the role of an Auditor as this is a new job role in the area where I am working. |
Serco Limited
Tutor's knowledge and experience was really helpful
Before the course started I felt out of my depth, but the knowledge and experience of the tutor, re-defining words and using his own experiences really helped.
Trojan Baths