Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAble to learn from other delegates
Other course members were friendly and open. I was able to learn a great deal from them in a short space of time.
Basec
I found this to be very interactive and effective
| Even through the pandemic, I had not had much experience with the use of Zoom for training purposes. I was slightly nervous about how well this would work for me and my style of learning, but I found this to be very interactive and effective. |
Jacobs Field Services Ltd
Tutor kept the class focused and mixed it up with practical sessions
| The tutor was incredibly engaging. He kept the class focused and mixed it up with practical sessions that had vast amounts of context surrounding them. He is an asset to Bywater. |
Atkins Ltd
Virtual classroom experience enhanced by use of break-out rooms and exercises
| Style of course (break out rooms and exercises) really enhanced the virtual classroom experience, as did the quality of Tutor and fantastic mix of delegates, skills and experience. |
Redpath Construction
Tutor was well versed, great delivery and encouraged discussions
| The tutor’s delivery was great. He was well versed in his knowledge, and was happy with an open format for discussions as and when they arose. |
Alliance Homes Group
The course has given me the confidence to implement what I have learnt
| Following the course it has given me the confidence to implement what I have learnt. The way the tutor delivered the course was fantastic. |
SSE