Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetSurprised at how well the tutor delivered a course in a virtual setting
| I was really surprised at how well the tutor was able to deliver a course which contained role play in a virtual setting. |
Dimensions
I now feel confident in applying what I have learnt
| My overall understanding of the working parts and how to apply has improved and I now feel confident in applying what I have learnt |
South Western Railway
Impressive and wide ranging application of real world examples
| The tutor was excellent. His wide ranging application of real world examples was especially impressive. |
Black Rainbow Consulting Ltd
Tutor put me at ease straight away
| I was very nervous and worried about the course and my Tutor put me at ease straight away. I thought he had brilliant people skills, excellent knowledge and a very good way of presenting the course content in a way I could engage with. I thoroughly enjoyed the course and felt I got a great understanding and knowledge of what will be expected of me when I take on my role as internal auditor at work. |
Rimplas Technologies Ltd
The course content was exactly what I was looking for
| The course content was exactly what I was looking for having taken over a QM system, but wanting to understand why things were implemented the way they were as we come up for re-certification later in 2023. |
Graypen Limited
More sure of what I'm heading into!
| I have yet to put into practise but feel more sure of what I am heading into! |
Splice Group Europe Ltd