Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual course was highly beneficial
With the course attended virtually it would be easy to lose attention, but the tutor kept everyone engaged; indeed I saw no deficit to attending the course virtually, it was actually highly beneficial for me personally (childcare etc.).
Oxford University Press
Tutor kept students engaged throughout
The content was sometimes beyond my level of understanding but the Tutor helped clarify matters. Really good delivery & kept students engaged throughout.
West Yorkshire Police
A pleasure to attend the course
I could not talk more highly of our tutor; he was very engaging and kept us all motivated throughout the week. It was a pleasure to attend the course.
Oxford University Press
Real-life examples added a lot of value
The ability of the tutor to talk about real-life examples to add to the content of the training was very good and added a lot of value to the training content.
Johnson Matthey Hydrogen Technologies Limited
Perfect delivery style
Extremely knowledgeable Tutor and delivery style was perfect for the subject matter
Management And Risk Solutions Ltd
Tutor helped bring the information to life
The Tutor made the sessions relatable and interactive which helped break the content into more manageable chunks. The Tutor had good knowledge of our company whilst not being directly involved which helped bring the information to life in our own working area.
Network Rail