Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWould definitely book onto one of the Tutor's other courses
| The Tutor was excellent and I would definitely book onto one of his other courses |
Ignite Energy
Tutor always encouraged discussion
| The Tutor was clearly very knowledgeable around the environmental standard and could convey that knowledge for days. Yet, whenever someone wished to talk, the Tutor always encouraged discussion. |
Muffett Engineering Solutions
Tutor delivered the course in an easy manner
| The way the tutor delivered the course was in an easy manner and explained the standard areas by giving examples. |
DE&S
Tutor took time to help all of us understand
The Tutor was great and delivered the course to a high standard. He was patient with the delegates and took time to help all of us understand.
OCU Services Ltd
Allowed you to apply and understand what was being taught
| Really practical course (based on role play and scenarios) which allowed you to apply and understand what was being taught into these potential situations |
Amtri Veritas Ltd
Came away feeling really positive
| The tutor had good control of the room, we were all able to voice our opinions comfortably, he had some really good examples of applying the LEAN to real life scenarios which helps you understand it better. I thought he was really engaging and was able to help us apply this to our personal scenarios we wanted to discuss. I came away from this day feeling really positive and had a really good day. |
A1 Comms Ltd