Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDetailed handouts will be very useful for reference in future
The handouts provided were in depth and detailed, and will be very useful as reference points for me in the future. The statistical and other templates shared by the tutors will also be extremely useful.
Kalsec Europe Ltd.
Very enjoyable course
The tutor made the content much easier and quicker to understand and apply in practical exercises during the course. Very professional, knowledgeable and with a great sense of humour, which made the course very enjoyable, not just dry theory. Interactive exercises and the structure of the course also contributed to my positive experience. The best, thank you!
Percox
Incredibly helpful and insightful course
The delivery of the course and activities over both days was incredibly insightful and helped me to confirm the ability to apply knowledge within my workplace.
Dynamic Aerospace Fabrications Ltd
The tutor's knowledge really helped provide insight and build my understanding
I rated the ability to apply the course very highly, but the tutor was excellent, his knowledge of H&S via his work experience really helped provide insight into and build my understanding of both OH&S and the standard which I think was key to passing the course.
Scintacor
Clear content and materials
I knew the tutor would be good after the great experience from the internal auditor course. The content and the materials were clear and provided a good level of information.
GP Strategies Poland
Tutor kept interest and motivation high
The tutor was very knowledgeable, however he excelled in being able to read the room, quickly changing tact and using personal experiences to keep the interest and motivation high.
Private