Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPassionate and engaging Tutor
| The Tutor was really passionate and managed to make what could be a dry topic relatable and interesting. I liked how he used personal anecdotes to make things more interesting but also asked for some from ourselves to keep people engaged. |
AW Hainsworth
One of my favourite courses I have ever attended
The Tutor was fantastic! Extremely knowledgeable about the whole subject and delivered excellently. One of my favourite courses I have ever attended. A pleasure of a week. I would also like to say the the overall course content was very good. Excellent course handbook.
Fugro GeoServices Ltd
Impressive ability to adapt course to meet group's needs
| Impressed by [Tutor’s] in depth knowledge and ability to adapt course to meet the group’s needs |
Astrazeneca
New appreciation of how much ISO 9001 applies to everyday life
| I was surprised at the amount of information I have been able to apply since completing the course. It’s given me a new appreciation of how much ISO 9001 applies to everyday life. |
Wood PLC
Tutor really brought the requirements to life
| The tutor’s knowledge and ability to apply the standards with our own needs was exceptional, which really brought the requirements to life. |
Private
Inspired me to pursue a career in QA
| The tutor made the course genuinely entertaining and enjoyable. Honestly, he has inspired me to pursue a career in QA. |
SERCO Group