Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe PDCA process is now embedded in my brain
| I had some experience prior to the course, the training has given me a better understanding of the ISO standard and language. The PDCA process is now embedded in my brain and I find my self looking at everything through that lens. |
Home Office
Tutor put the course content across clearly and effectively
| Nicola was extremely knowledgeable and able to put the trickier parts of the content across clearly and effectively. |
Metropolitan Police Service
I now feel confident about auditing
| The undertaking of a “mock” audit and review the results, means I now feel confident about auditing. |
Sika Limited
Smooth and efficient training style
| The Tutor was so knowledgeable which made is training style smooth and efficient, he was able to answer any questions we asked with ease, which gave us confidence in his abilities. He was also friendly and non judgemental, easy to talk to, he took us through it step by step and a joy to have him as our trainer. |
Home Office
Great help to us
| The tutor has obviously got a lot of experience in the topic of waste management and she passed on her knowledge with experience and extra information that is likely to be of use to us. Great help to us. |
Peel Ports Group
Tutor answered everyone's questions - no matter how niche
| The tutor was very engaging and made the course informative as well as fun. She answered everyone’s questions – no matter how niche the area was. Additionally, the tutor also allowed us to have a go at answering peoples questions within the group before sharing the correct answer – this allowed me to learn so much more as my brain was actively participating. |
Sense Biodetection Ltd