Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelped me to understand the course content in relation to my specific business
| The tutor, Liz, was very attentive and clear in her explanations. I had a lot less knowledge surrounding QMS in general than the 2 other attendees, and Liz made sure I was included in discussions. Moreover, she helped me understand the contents of the course in relation to my specific business and situation. |
Redfern Energy
Amazing tutor made it far easier to understand the standard
| Our tutor was amazing, ISO is not an easy subject due to the language the standards are written in, however the tutor made it far easier to understand and her knowledge of the subject was brilliant. |
Workplace Safety Solutions Ltd
Positive discussions benefitted the whole group
| Exceptionally knowledgeable tutor, put each element into context with respect to a working experience. Delegates did the same resulting in positive discussions that benefitted the group. |
Smurfit Kappa Group
Interactive, insightful and useful
| The interactive scenarios, workshops & roleplays were very insightful & useful. |
Mars
Now looking to do the Lead Auditor course
| The content was well delivered. Sara’s knowledge on the subject was incredible and way of delivery kept everyone engaged. I am now looking to do the lead auditor course, I was unsure prior to this course but if Sara was running it I would certainly purchase. |
Altus Group Ltd
Superb tutor
| Karen is a first class trainer. Her knowledge and training skills were superb. Karen put people at ease, facilitated the delegates well, and handled unexpected issues seamlessly. The course content was very good and the use of interactive learning, role play and group discussions was appreciated. Karen is a trainer that Bywater does not want to lose. |
Helix