Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetApply to apply what I have learned quite quickly
| Thanks to the tutor I was able to apply what I have learned quite quickly. It was such an amazing experience that I can’t wait to take the next training course with Bywater! |
Remote-Technology-Services-Ltd
Already adopted some of the practices learned on the course
| The tutor showcased a lot of real time experience and was able to cater that to the experience in the room. For me personally this made the course far more enjoyable as opposed to “death by PowerPoint”. Already conducting audits within job role I have adopted some of the practices learned on the course. |
Royal Air Force
This course will be very helpful
| Very practical approach to all of the subject; very good trainer with an engaging and inclusive manner. Everyone seems to have valued it. This course will be very helpful both in gaining ISO certification and in improving our BC management system. |
Clear and concise explanations
| The tutor was very knowledgeable, explaining in a clear and concise way, which enabled myself to reflect and identify how to implement an internal audit schedule and undertake audits. |
Azura Engineering
Tutor provided excellent feedback throughout the course
The tutor ensured we all understood the role of the auditor and the requirements of ISO 27001:2022 and provided excellent feedback throughout the course.
Huber+suhner Polatis Ltd
Tutor made it interesting with personal insight and experience
| It is a complex subject and the tutor made it interesting with personal insight and experience, and it helped me to understand the subject better. |
Vinci Construction Management Ltd