Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive, insightful and useful
| The interactive scenarios, workshops & roleplays were very insightful & useful. |
Mars
Now looking to do the Lead Auditor course
| The content was well delivered. Sara’s knowledge on the subject was incredible and way of delivery kept everyone engaged. I am now looking to do the lead auditor course, I was unsure prior to this course but if Sara was running it I would certainly purchase. |
Altus Group Ltd
Superb tutor
| Karen is a first class trainer. Her knowledge and training skills were superb. Karen put people at ease, facilitated the delegates well, and handled unexpected issues seamlessly. The course content was very good and the use of interactive learning, role play and group discussions was appreciated. Karen is a trainer that Bywater does not want to lose. |
Helix
Workshops gave perspective
| The workshops were definitely the most helpful for me, as I was able to apply what I had learnt and also learn from others in the group how they would apply the knowledge, so it gave perspective. |
Biofortuna
Good and useful answers given to all questions
| The tutor was highly experienced and knowledgeable and seemed to know the course inside out, giving good and useful answers to all the questions that I had. Not only that but she made the training engaging and enjoyable. Her acting skills were also very impressive, which made the roleplay exercise really good. |
Trant Engineering Ltd
Open discussions and insightful responses
| Clear and engaging tutor. Open discussions and insightful with responses to queries in relation to our knowledge of applying the standard in our day to day auditing processes. |
Mott MacDonald Ltd