Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding tutor
| Simon is an outstanding tutor and knew exactly how to get everybody engaged in the subject, which prompted very interesting discussions and gave us the knowledge of how we can apply the course content to our own individual roles. |
Network Rail
Course ran incredibly smoothly
| The tutor ran the course incredibly smoothly – engaging with the attendees and explained everything in a really clear and accessible way. She gave us regular comfort breaks (which really makes a difference for distance learning), and did various breakout rooms and activities which helped to break up the learning and consolidate our understanding. |
National Trading Standards Estate & Letting Agency Team
Workshops allowed us to apply knowledge learnt and have feedback in real time
| The workshops were very well received, it was good to be able to apply the knowledge learnt and have feedback in real time. It made us think about what we’d been taught and helped us apply it to our real life situations. |
Suffolk Constabulary Force Headquarters
Tutor tailored the day to the needs of the participants
| I was nicely surprised at the relevance of the course to my work and the level of detail provided, the tutor was highly knowledgeable and tailored the day to the needs of the participants. The tutor was actually excellent and it was a highly engaging and interesting day. |
British Antarctic Survey
High quality course as expected
| I expected a high quality course and that’s what I got. The tutor was very good and knowledgeable. I enjoyed the virtual classroom which is traditionally hard to get the most from. |
Applus UK Ltd
Well equipped and extremely knowledgeable tutor
| The tutor was well equipped and extremely knowledgeable, which provided the course content with additional support from real life examples. The tutor was also approachable and friendly, conversation was easy which I found made a huge impact to the training experience. |
Royal College Of Psychiatrists