Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-paced and engaging
The tutor did a great job of keeping the course engaging and interesting. The course was paced well with enough time to absorb the information and apply it during the team working activities.
West Midlands Police
Adaptable tutor tailored the course to meet our requirements
Jill was given the challenge, at short notice, of having to adapt the course to meet our own requirements and near enough facilitate audits on the final day. This necessitated an understanding of our business and processes, which Jill took in her stride. She demonstrated a fantastic ability adapt to less than ideal circumstances and delivered a thoroughly enjoyable and informative course.
Micronclean Ltd
Very informative course with inclusive tutor
The tutor was great at including everyone and giving everyone the opportunity to speak. I found the course very informative and helpful.
Hybrid Solutions Group
Really useful training manual sent out prior to the course
The resource book sent out prior to the course was to a high standard and is a really useful post course reference point. I enjoyed being able to make notes on the page as we progressed through the course.
Delta Fire Engineering
Interactive and practical course
Break out rooms and interactive nature of the course worked really well and allowed us to practice the theory as we went along.
Estee Lauder Companies
Exceptionally knowledgeable tutor
Jill had an exceptional knowledge of not only the subject matter but also the ability to translate its use into practice.
Micronclean Ltd