Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMade to feel very comfortable despite having little prior knowledge
| The course in general exceeded my expectations. I went with little internal auditing experience & little knowledge of ISO 9001:2015 compared to other candidates, and thought I would be out of my depth but felt very comfortable with what we were learning. The venue was nice, easy to get to and provided good facilities and food/drink. |
MARS Horsecare UK Ltd
The best training course I have ever attended
| David Bradley was a pleasure to learn from. He made a complex subject very easy to understand, and was polite and friendly throughout to all students. The best training course I have ever attended, and that was thanks to David. |
Pulsar Measurement
Very impressed
| Momcilo the tutor was excellent as well as the venue, great food and beautiful building. I work in training myself and I was very impressed with the tutor’s teaching styles and ability to keep everyone engaged. I thoroughly enjoyed the course more than I thought I would. |
SERT Group Limited
Highly experienced tutor gave us real life examples of the course content
| The tutor was excellent, Jeff had so much experience he could draw on to give the class some real life examples of the things he was teaching. He was engaging and knowledgeable. |
Drumgrange Ltd
Already making changes to our quality management system
| Everything was excellent, the tutor was exceptionally great and I am already making changes to our QMS. |
East Kent Hospitals University Nhs Foundation Trust
Exactly what one wants from a tutor
| Jill obviously had a lot of experience and passion for process mapping, which is exactly what one wants from a tutor- plenty of real world anecdotes. |
NIIT Limited UK