Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe practicality of the course stood out the most
What stood out the most was the practical approach of the course. It not only covered the theoretical aspects of ISO 9001:2015 but also provided real-world examples and scenarios that helped me understand how to apply the principles in a business setting. The interactive elements, including case studies, reinforced my learning and ensured that I could retain and apply the knowledge effectively.
Eastern Airways Ltd
Plenty of opportunities for discussion and participation
| The tutor was really knowledgeable and went through the standard thoroughly. I had no previous knowledge of the of ISO 9001 and the tutor was very understanding and inclusive of peoples various levels of experience. There were lots of opportunities for discussion and participation. |
Malvern Boilers Ltd
Tutor's approach to teaching was excellent and made everyone feel comfortable
| Richard was very knowledgeable. He had an excellent approach to teaching and made everyone feel comfortable and relaxed. I was not afraid to ask any questions. |
Farra Marine ROI Ltd
Interactive group exercises and varied learning materials
| The interaction of the group exercises and the variety of the learning materials was better than I expected. The delegates were friendly and it’s great to share different experiences with them. |
Stark
Confident to carry out audits in the future
| Very in depth, left no stone unturned, made me feel confident in carrying out audits in the future. |
Private
Can immediately apply knowledge to real world situations
| The course set up allows immediately for knowledge to be applied and used in a real world situation, giving good details about how to adapt in situations |
Handicare Accessibility UK