Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery experienced tutor made everyone feel at ease
Mel was clearly very knowledgeable and experienced and had some really useful points to pass on. She made everyone feel at ease and her enthusiasm for the topic was clear to see. Feeling at ease with the tutor is half of the battle when doing courses such as this, so I really appreciated Mel’s openness and candour.
Socotec UK Limited
Helpful and approachable tutor genuinely wanted us to succeed
Mike was helpful, approachable and friendly. Open to all questions. Genuinely wanted us to succeed. Also we had a great group of people, from different sectors and backgrounds.
IntaForensics Ltd
Pleasantly surprised by how much I enjoyed the course
Although I was looking forward to the course, I expected the content to be quite dry and was pleasantly surprised with how much I enjoyed the course. Keith delivered the training with passion and I thoroughly enjoyed the week, everything was delivered well and Keith ensured he constantly reinforced the learnings throughout the week.
Harbour Energy Services Ltd
Excellent tutor and fantastic venue
Keith was excellent, very engaging, friendly and knowledgeable. The venue was fantastic too, very welcoming and the food was great all week.
Steatite Ltd
Immediately applicable knowledge gained
The tutor explained precisely what should be expected during an audit and I was able to apply this during my auditing.
Richardson Roofing Co Ltd
Friendly and accommodating tutor
The tutor made the week light yet productive and gave good attention on passing exam. He was friendly and accommodating to the participants.
Otis Limited