Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging tutor was a delight to listen to
Tutor Liz was able to relate the course to our own background/organisation/company and answered all questions thoroughly. She was very engaging and a delight to listen to.
Kratos Analytical Ltd
Inspiring training with immediate application
The tutor was very down to earth very good way of providing the course information in an interesting and inspiring way that I could apply straight away.
West Yorkshire Pension Fund
Very knowledgeable tutor, knew his subject areas inside out
Very knowledgeable tutor, clearly knew his areas inside out and had plenty of experience.
Key Integrated Services Ltd
Real-world examples used to break down each aspect easily
Liz was extremely knowledgeable on the subject matter, very friendly though which helped to make the course much less daunting. She broke down each aspect so that it was easier to understand using real world examples and drawing each of us into the group.
Kratos Analytical Ltd
Came away with great knowledge and more understanding
Very detailed tutor. Came away from the course with great knowledge and more understanding.
Keysource Group
Extremely knowledgeable and helpful tutor
The tutor was extremely knowledgeable, explained everything in simple terms, provided an ongoing glossary for terms used in the standard and made a bland subject very interesting.
West Yorkshire Pension Fund