Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEverything explained really clearly
The tutor was very knowledgeable and explained everything really clearly, and at a good pace where people with different levels of experience were all understanding.
Simpson Associates
Will be able to improve the way I conduct audits
This course will enable me improve the way I conduct audits. The tutor was very knowledgeable on the subject and articulated answers to any questions in a way everyone could understand.
Capalex
Good real world examples to support discussions
The tutor was excellent in discussing all aspects of ISO 50001 with good real world examples.
Environmental Strategies Limited
Learnt a great deal and look forwarding to implementing it
David was very professional and managed to keep the delegates engaged at all times. He used humour where appropriate and listened well to feedback in a non-judgemental way. His time management was also excellent. I learned a great deal in 2 days and look forward to implementing that learning into our internal audit function.
Cogent Technology
Great course, great tutor
Dave made the week insightful, engaging, and entertaining. A great tutor on a great course.
Environment Agency
Extremely well-delivered course
I find that a lot of courses available in the quality sector teach you to pass the exam. What I found on this course was that it has gave me a great foundation moving forward in to the auditing world in the lead capacity. The course was delivered extremely well, and delivered in depth knowledge of real world auditing, with the exam being secondary but provided more than enough information to pass the exam.