Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom worked exceptionally well
| Was originally unsure of how the virtual classroom would work, as not attended one before. It worked exceptionally well – the tutor made the course easy to follow and the break out rooms easy to get in/out of. Easy to interact with other delegates. |
East & North Herts Nhs Trust
Now confident in my ability to carry out an audit
| Went from having very little knowledge to feeling confident I would be able to carry out an audit now. |
Thames Valley Police
Could not have asked for a better tutor
| The tutor Stan Bennett was exceptional, could not have asked for a better, more personable and knowledgeable tutor. |
TWI Ltd
Extremely useful case study and role play exercises
| The case study and role playing throughout the course was extremely useful – it showcased multiple examples of real life auditing situations, and the tutor’s ability to test us through his experience of hard auditing situations gave real examples of how to deal with any situation we might encounter. |
Huber+Suhner (UK) Ltd
Learned a lot more than expected
| I thought that my knowledge of a QMS was more advanced than what it actually was – I learned a lot that I have brought back to my place of work. |
National Gas Transmission
Perfectly aimed course content
| I think the course content was aimed perfectly at the audience it was being presented to. I found it great that we had a tutor with experience in the subject area. |
West Midlands Police