Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExamples were tailored toward our business
| The tutor was able to tailor the course towards live examples we have in our business. |
MacTaggart Scott & Company Limited
Tutor paid extraordinary attention to the course participants
| Steve’s previous work experience and life stories kept the group attentive and I felt this aspect had a real impact on the efficiency of learning and applying knowledge. His attention to the course participants was extraordinary, constantly probing each of us for opinions or answers to consolidate knowledge. |
Collins Aerospace
Came away from the course far more confident and able to put it into practice
| I went in with medium knowledge and low confidence in leading an audit. I have come away feeling far more confident and have been immediately able to put this into practice. |
Hue Imbued Consultancy Limited
Course content was communicated extremely well
| The tutor (Mel) was fully approachable and communicated the content extremely well. |
NG Bailey Engineering Ltd
Exceptional tutor
| The quality of tutor was exceptional and delivered the training in a clear and timely manner for the entire two days. |
Collins Aerospace
Tutor was clearly an expert in the field
| It was clear that the instructor, Nicola, was an expert in this field (digital forensics) and was able to administer the course and its content very easily. |
Northamptonshire Police & Crime Commissioner