Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGroup work and exercises were used well
| Professional, friendly tutor, explained the principles in easy to understand manner, confidence of subject matter. Good use of syndicate groups for exercises and group work. |
Network Rail
Extremely proficient tutor
| The tutor was extremely proficient, and aimed the content at the level of the class. Utilising real time experience and situations to enhance the learning. |
Royal Air Force
Very detailed and clear course documentation
| As always, the Bywater course documentation was very helpful, detailed and laid out clearly, backed up by an excellent course tutor. |
British Board of Agrement
Very helpful, knowledgeable and adaptive tutor
| David made the content very engaging and easy to follow. Very helpful, knowledgeable and adaptive to the audience to ensure the whole class understood and kept to the same pace. |
Snap-On UK Holdings Limited
Course content delivered to a high standard
| Tutor expertly set the tone for the week, open friendly but professional atmosphere which helped deliver the content to a high standard. |
Network Rail
Very good and well-presented course
| I think the course was very good and presented well. I can now use what was shown to me to create and obtain a far more detailed RCA that works well for our department. |
Nobia