Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell structured and timed course
The tutor structured and timed the course well, so that we were not bombarded with information, and gave us short breaks which were great as I was able to walk away and have a minute, and come back fully concentrated.
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
First-class course
| Paul was excellent, delivering a first-class course. 10 out of 10 for Paul. |
Gilmour & Dean Eurostampa
Already been able to put my new knowledge to use
| I have been able to use my new knowledge to perform more in-depth audits in my work place, and use evidence within my findings |
First Commissioning Services Ltd
Tutor kept the course upbeat
| In situations like this, the tutor makes or breaks the course, he kept our attention up, kept it upbeat and light-hearted and was very knowledgeable with all our questions. |
Thomas Plant Hire Ltd
Exercises and breakout rooms worked well
| The use of the exercises and breakout rooms worked well to not only work through the activities but also to get to know the other delegates. |
Acadame Training Solutions
Amazing tutor
| Tutor was amazing at keeping people engaged and learning, really enjoyed Gary coming in for us and teaching the course in a really great way! |
Kingspan Insulation Ltd