Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe subject was covered extremely well
| I thought the content covered the subject extremely well and was easy to understand. I also thought the tutor did a very good job delivering it. |
Now Managed Learning Services
Really engaging tutor which meant the whole group got involved
| Simon’s teaching style and how he explained things were both relatable and very easy to understand. He was really engaging so this meant that the group all got involved. He shared his own experiences which helped relate the learning material and put it into context into my own role. He also suggested some options with a particular challenge I was experiencing with a supplier which helped resolve it. |
Devro Scotland Ltd
All of Bywater's tutors have been excellent
| All Bywater tutors have been excellent. This is my third auditor training provided by Bywater. |
TWMA
Nothing was too much trouble for the tutor
| Kieron was extremely knowledgeable and nothing was too much trouble. He had people with different levels of understanding within the group and he was able to adjust the training accordingly. He made the training fun, which was necessary in some parts, to keep the enthusiasm up. |
Babcock International Group
Case study helped me to apply what I had learnt
| The case study in the course content was simulating an actual audit, which was helpful to apply what was learnt during the course. |
Science and Advice For Scottish Agriculture (SASA)
Tutor was very knowledgeable of the industry
| The tutor was very engaging and industry knowledgeable, which made information given very relatable. |
Biocel Ltd