Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetAllowed me to implement best practices immediately
| The ability to apply what I have learned exceeded my expectations the most because it directly impacts our laboratory’s operations. Working in the quality department, this practical application ensures we meet ISO/IEC 17025:2017 standards effectively. The training’s hands-on approach allowed me to implement best practices immediately, enhancing our testing accuracy, reliability, and overall quality management. |
TUV SUD Ltd
Could easily apply the course content to what we currently do
The tutor explained the course content in such a good way that we could all apply it to what we currently do and look at how we can improve upon what we currently do.
No1 Training Company Ltd
Very approachable and supportive tutor
| I am an experienced trainer of many years and found Kieran to be very supportive in both the training and the way he put our minds at ease in regards to the online assessment. He was very approachable, always willing to answer our questions. He adapted his training to take into account the way that my organisation works. |
Home Office
One of the best, most enjoyable courses I've attended
| The tutor, the course content and the balance between theory and practice (all fit within a slightly condensed 1.5 days) was great! One of the best, most enjoyable courses I’ve attended. |
Qinetiq Target Systems
First-class teaching style
| Kieron’s teaching style was first class. He was patient and understanding, gave lots of real life situations to help apply the learning to each individual student. He kept us engaged throughout the week. |
Home Office
Course content can be applied far more widely than expected
| The content was far more useful for day to day activity than expected. Many of the concepts can be applied outside of a formal audit activity. |
Network Rail