Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely helpful course content which was brought to life by the tutor
| Richy brought the course to life with real world examples, he took the time to make sure I understood the basics before moving on. The course content was extremely good and helpful, well laid out and clearly written with good practice scenarios. |
SGN
All elements of the course were to a high standard
| The venue was lovely, food & refreshments to a high standard. Booking & course administration, professional & efficient. Course content & tutor, very knowledgeable & professional. |
David Brown Santasalo UK Ltd
Complex subject area was made user-friendly by the tutor
| Richard was engaging and presented the course content in a user friendly manner, simplifying a complex area of business. |
Forensic Analytics Ltd
Made to feel very comfortable despite having little prior knowledge
| The course in general exceeded my expectations. I went with little internal auditing experience & little knowledge of ISO 9001:2015 compared to other candidates, and thought I would be out of my depth but felt very comfortable with what we were learning. The venue was nice, easy to get to and provided good facilities and food/drink. |
MARS Horsecare UK Ltd
Sharpened my skills and auditing style
| I have been auditing for many years and have passed the course about 10 years ago- I wasn’t sure what I would learn beyond what I already knew. However it really has sharpened my skills and auditing style and I have already been able to apply the methodologies. |
Nuclear Waste Services
Wonderfully upbeat tutor inject life into the content
| David brought a wonderfully upbeat energy and a fantastic sense of humour to the course. He injected life into the content, which must be hard to do, but as he explained, he loves his work, which really showed throughout the training. He was a pleasure to work with and if I ever had another Bywater course, I would hope it’s with him. |
B L Acoustics Ltd