Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThoroughly enjoyed the virtual course
| I worried a little that it may not be as enjoyable over Zoom, however I thoroughly enjoyed myself and felt it worked well. |
Jones Bros
Much more confident leading an audit now
| After completing the course, I could return to my organization and improve the internal auditing procedure. Shortly after, I planned and conducted a short audit within my organization. Because of the knowledge and skills I acquired during the training, I was much more confident during the auditing process, and I was able to lead my team members in conducting a successful audit. |
Guyana National Bureau Of Standards
Very accessibly presented and well managed
| Very comprehensive pack of materials, supplemented by further handouts from tutor. All very accessibly presented. Tutor was excellent and managed the diverse levels of knowledge of the group well. |
Uk Energy Management (Ne) Ltd
Invaluably experienced tutor
| Nicola’s experience was invaluable – she gave some great tips on how to approach different situations when you are conducting an audit. The course content was great too, Nicola communicated the information across very well. |
Volac International Ltd
Good balance between listening and workshops
| David was very knowledgeable and conveyed his knowledge in an engaging, fun manner. He had plenty of real life examples to demonstrate what is a dry topic which kept my attention throughout the two days. There was a good balance between listening and workshops – David was particularly good during the role plays. |
Department For Infrastructure Road Service
Case studies and role play kept the content interesting
| The tutor engaged the audience throughout and kept the content interesting using a lot of case studies and role play. |
British American Tobacco (BAT)