Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor ensured everyone was involved and understood the content
Momcilo presented the course really well and made it enjoyable. Very knowledgeable about the subject and made sure everyone was involved and understood the content.
Customslink Ltd
Much more interactive and engaging than expected
Hadn’t expected an online 2 day course to remain engaging and interactive.
Leidos Innovations UK Ltd
Really enjoyed the course
I really enjoyed the course. I felt that the tutor was very knowledgeable and overall felt that I had learnt a lot.
CHT UK Bridgwater Ltd
Well-planned training
Tutor was approachable, well-prepared and supportive. The lessons were well planned.
Heathrow Airport Limited
Excellent tutor
Gordon was excellent, kept the course engaging and took time explaining parts that were complicated or a course member was struggling with.
British Board of Agrement
Highly recommend Bywater
The tutor was fantastic, and extremely knowledgeable. I have attended two Bywater courses now, and would highly recommend using them.
Advanced Medical Solutions Limited