21 Feb, 2017 | Auditing, IATF 16949, ISO 14001, ISO 9001, OHSAS 18001, Root Cause & Problem Solving
As professionals with responsibility for developing management systems and for auditing them we often come across instances where the service delivered isn’t what it should have been or we have problems with product quality. As good professionals we investigate and identify root cause as ‘human error’. How real is this and how can we deal with these errors and stop them from hurting us?
Firstly, it is too easy to come up with human error as a root cause for failure – so much so that some customer industries including automotive will not accept it as being a final cause for a supplier failure, the logic being: people only make mistakes because they are allowed to!
New IATF 16949:2016 standard - transition required in 2017
13 Dec, 2016 | IATF 16949
In October the new global IATF 16949:2016 standard replaced ISO/TS 16949:2009 and aligns itself with ISO 9001:2015. The update is to ensure a quality management system is in place that encourages continual development and improves defect prevention in the automotive industry. The new standard has the inclusion of corporate responsibilities, enhanced requirements for the control of externally provided processes and the inclusion of controls for embedded software.
It’s important to note that the 2016 issue is not a standalone standard and must be used in conjunction with ISO 9001:2015. Any organisation wishing to be certified for IATF 16949 will also need to comply with the requirements of ISO 9001:2015.
13 Dec, 2016 | IATF 16949, Root Cause & Problem Solving
The high profile recall of the Samsung Note 7, after a series of battery failures and fires, demonstrates the damage that can be caused when a product fails to meet the customer’s expectations. Although most problems attract less publicity, many organisations are struggling to deliver projects on time, – or achieve targets for cost, quality and delivery, because they failed to anticipate, prevent, detect or mitigate problems that are discovered late in development or after product launch. So what is Failure Mode Effects Analysis?