What were your training objectives?
The training course forms part of our company development as we are looking to gain company compliance to ISO 9001.
What learning did you take from the course?
I have completed audits in the past with no formal recognition and I saw this as an opportunity to undertake formal training to become a CQI and IRCA lead auditor.
Before attending the training I had little to no knowledge of ISO 9001 or auditing – both courses taught me everything and gave me a clear perspective on the standard and how to implement it in my company.
Have you been able to apply anything since the course?
I have only recently completed the training, so application of the training has been limited, but in the last couple of weeks I have attended numerous client meetings to discuss new opportunities and feel more comfortable with the terminology used than before the training. For example, I have confidently discussed the relevance of the PDCA (Plan, Do, Check and Act) cycle with my existing and prospect clients.
What have been the benefits for you and the business?
This course has helped with overall business management. Transport is seen as an add-on, but this is important in many ways.
How was the tutor?
Dave was a fantastic tutor! He drew people in and made the learning experience more enjoyable.
What was the venue like?
Both venues were fine.
Any advice to delegates?
As a delegate with not much experience before attending the ISO 9001 Lead Auditor course, I would recommend attending the 1-day Introduction to ISO 9001 course beforehand. The introduction course opened my eyes on the standard.
The majority of other delegates on the Lead Auditor course came with prior knowledge of ISO 9001 and auditing. But because I attended the introduction course, I felt on par with them and better prepared for the Lead Auditor course.
Would you recommend Bywater?
Yes I would recommend Bywater!
To be honest I had never heard of Bywater before and I took a stab in the dark as the training fitted in with my busy schedule. I have struck gold with this, and will definitely use and recommend Bywater in the future.
Fleet Solutions (South) Ltd.