Philip from The Bristol Port Company attended the ISO 9001 Lead Auditor training course in Bristol,  and has been able to undertake a gap analysis to ensure a positive result.

What were your training objectives?

What learning did you take from the course?

Not to assume you know the problem, because you have seen it or the symptom before.

I learnt to quickly find my way about the new standard.

I learnt the new terminology and the differences to the old standard.

I learnt to apply the new standard correctly.

Have you been able to apply anything since the course?

Yes: I have created a contextual document and some risk registers and provided advice on what is mandatory and what is not to the board and managers.  There is work that we were being told we had to do that we now know we do not have to do, unless we want to.

What have been the benefits for you and the business?

We are looking to gain certification to 2015 in September.  The course allowed me to confirm the work completed and undertake gap analysis to ensure a positive result.

How was the tutor?


What was the venue like?

Engineers’ House, Bristol


Any advice to delegates?

Read the standard cover to cover every day for a week before.  Be prepared for the speed needed for the exam, which is brutal.

Would you recommend Bywater?


The Bristol Port Company