Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat course where I learnt new skills
David was a very knowledgeable tutor who was really passionate about the subject. He questioned our knowledge continuously and also listened to our experiences. He engaged with everyone. I received a great course where I learnt lots of new skills.
Network Rail
Would recommend Bywater
The tutor was really good with the students and got us all to understand what was being taught. I though it was all very good and would recommend Bywater.
Highcliffe Food Safety Consulting
Positive attitude maintained throughout the course
Tutor was really engaging, incorporated interactive exercises throughout the day and also maintained a positive attitude throughout the course which can be a lot of information to explain. The tutor also remained interested in our positions and regularly engaged with all individuals.
Heathcoat Fabrics Ltd
Tutor expertly navigated the group through the course material
I thought the trainer Steve was excellent throughout the course. His knowledge and experience showed every day and provided a range of real world experience that enhanced the learning greatly. He expertly navigated all of the group through the material. Steve was consistently professional, patient and not only taught us the course content but shared numerous examples of how we can perform as an effective and engaging auditor. Having such a capable and experienced tutor is a key part of being able to learn and apply the course content.
MOD
Very interactive course
The course made me look at some of the processes I carry out on a day to day basis and how I can implement change to get the most out of my contracts. The break out rooms were good as I do feel virtual classroom course can be off putting at times, but found this course very interactive.
Now Training Ltd
Adaptable and responsive tutor
Tutor was excellent at adapting some of the content to the groups needs and being responsive with questions.
MOD