Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly recommend
Steve’s knowledge, experience, real world talk and time he took to explain key elements and provide clarity was excellent. He communicates from a level of care and upskilling. Highly recommending Bywater to colleagues.
Private
Gained a unique and invaluable perspective on our systems and processes
I have been working at my company for 18 years now and have extensive knowledge of how we operate, this course has given me the unique perspective of looking at our systems and processes through the viewpoint of the standards, as our on site auditor this in invaluable.
Ecobat Solutions
Gained confidence to conduct an audit
Instructor put an emphasis on how to apply what we have learnt which has given me more confidence to actually do an audit.
Amega Sciences Ltd
Exactly what I was looking for
The course content was exactly what I was looking for and covered the required learning topics well.
NDT Services Limited
Course has helped me a lot
I didn’t have much experience reviewing calibration certificates prior to attending this course and this course has helped me a lot to understand the data on the certificates.
Sartorius UK Ltd
Insightful course
The way the tutor held the course was very insightful, he managed to hold the room and make learning fun.
Now Training Ltd