Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor answered everyone's questions - no matter how niche
| The tutor was very engaging and made the course informative as well as fun. She answered everyone’s questions – no matter how niche the area was. Additionally, the tutor also allowed us to have a go at answering peoples questions within the group before sharing the correct answer – this allowed me to learn so much more as my brain was actively participating. |
Sense Biodetection Ltd
Application of information learnt was made much easier
| Great course, well presented and therefore making application of information learnt that much easier to apply in my working environment. |
Premier Partnership
Tutor made the course easy and relatable
| Tutor was very helpful and made the course easy and relatable to our site and our practices. |
Scott Timber Ltd Trading As Scott Pallets
Enthusiastic, adaptable and sympathetic tutor
| I’ve never been on a course led by a tutor with such enthusiasm for the subject, able to adapt to the course participants so readily, sympathetic to the demands of the course, and with the ability to make the whole experience so much fun. |
BM Trada
Much easier than expected to engage with other participants
| I was not expecting it to be so easy to engage with other participants online but it was. |
Nexteq Plc
Tutor constantly checked we understood
| I attended another course before this one, another IEMA certified course but delivered by another course provider. In that case it was difficult to follow as the tutor took much of the content for granted. In the course delivered by Bywater the tutor was very aware of the attendees different backgrounds and constantly checked we understood. Another strength was using real life examples to explain and practice the concepts. |
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