Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive, engaging and interesting
The trainer was very knowledgeable and had a good delivery style and approach to presentation. There was a lot of discussion throughout and the sessions were interactive, engaging, and interesting. The tutor ensured that we were all involved and aimed questions and discussion points equally.
Dnata
Tutor was really good at making sure we understood
I have experienced tutors before who just talk at you rather than involving you. The tutor was really good at making sure we understood the materials in this training and helped us apply it to real life scenarios.
Chapmanbdsp Limited
Tutor shaped the course to our business needs and knowledge level
The tutor was really engaging and shaped the course to our business needs and knowledge level.
Dnata
Extremely friendly tutor made the course very engaging
The Tutor was extremely friendly which made the course very engaging. He was also able to teach the course information in such a way where he has given me the ability to apply what I have learn. He is incredibly knowledgeable about the subject!
Greenergy
Excellent delivery
I thought the delivery of this course was excellent, with the way it was delivered virtually, but still had varied activities and was not just one long lecture. I think the tutor was very good, very friendly, I like that he kept involving everyone and provided excellent examples and exam technique.
MSE Hiller
Very impressed
I was very impressed with the amount of useful, relevant information provided by the tutor and his easy way of communicating and engaging the group.
The Insolvency Service