Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGave me greater confidence in my abilities
| The group discussion both in and outside the breakout rooms gave me greater confidence in my abilities and knowledge. |
Clarke Chapman Fm
Loved it!
| The tutor was so passionate, gave lots of personal examples and made everything really clear. It was great we had lots of exercises to do as well. Loved it! |
Environment Agency
Applying what we learnt was the best way to implement all the information
| Very knowledgeable tutor. Nigel created a very friendly and relaxed atmosphere which was ideal for learning. My favourite part was when we had to audit him as a facilities manager. I found that applying what we learnt was the best way to implement all that information we have been given. |
Millbrook Group Limited
Everyone had a chance to contribute to the course
| I like how the course was delivered – it was an open discussion. Everyone had a chance to speak and the tutor was always listening carefully. |
E-Leather Ltd
Tutor encouraged us to really think about the topic
| David was engaging, easy to listen to and also pushed us to really think about the topic. |
Jacobs
Extremely impressed by the tutor's dedication
| The tutor went above and beyond what was expected. I was extremely impressed at her dedication throughout the 3-day course. |
Aquaterra Energy