Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt a lot that I can apply at work
| I learned a lot on the course and feel like now I can apply this at work. |
Grissan Engineering Services Ltd
Tutor applied real world situations to the course material
| Craig had a fantastic approach to the learning on the course and applied real world situations to the scenarios. Made for an interesting week. |
Capita
Tutor's engaging teaching style made the course enjoyable
| Keith was engaging from the start. He kept us all focused and in the room His teaching style made it feel an enjoyable process. Keith is a credit to Bywater. |
Home Office
Amazing tutor, really helped and motivated me during the course
| I thought Nigel was amazing and his knowledge and experienced really helped and motivated me during the course. |
Cyngor Gwynedd Council
Course content was covered effectively and was highly beneficial to us
| Great tutor, very engaging on what could be considered a dry topic studying ISO standards, and understood the need for breaks, and change of activity types etc. They effectively covered course content, demonstrating methods of extracting useful information at Audit – it was highly beneficial to us. |
Capita Business Services Ltd
Tutor made the course incredibly interactive
| Karen was fantastic. She was very welcoming and made me feel at ease. She made the course incredibly interactive which helped a deeper understanding of the content. She was very knowledge and was able to provide me with some solid advice to take back to my job. |
Correct Contract Services