Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNothing was too much trouble for the tutor
| Kieron was extremely knowledgeable and nothing was too much trouble. He had people with different levels of understanding within the group and he was able to adjust the training accordingly. He made the training fun, which was necessary in some parts, to keep the enthusiasm up. |
Babcock International Group
Case study helped me to apply what I had learnt
| The case study in the course content was simulating an actual audit, which was helpful to apply what was learnt during the course. |
Science and Advice For Scottish Agriculture (SASA)
Tutor was very knowledgeable of the industry
| The tutor was very engaging and industry knowledgeable, which made information given very relatable. |
Biocel Ltd
Excellent tutor enhanced the course material
| Excellent tutor who used his experience to enhance the course material. Good use of breaks for the virtual format and course program adapted to previous knowledge of the group. |
Network Rail
Tutor made the course interesting and fun
| Due to the topic, I thought the course may be slightly boring but Craig made the course interesting and dare I say it…fun! |
HSS Training
Clear and easy booking process, and very useful training materials
| Ease of booking and payment, there was provided with the information to attend a course (joining instructions etc, needed material, etc). Instructions before the course were clear and straightforward. All the sent materials -before the course and at the time of the course -are very useful and I hope that they will be helpful for me in future. |