Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetTutor applied the standard to our particular circumstances
Richard was comprehensibly able to explain every aspect of the Standard, putting it in real life application and giving lots of examples from practice. He was able to understand our different roles that we do in different type of organisations and demonstrate the application of the Standard to our own circumstances. Richard was very engaging and very professional, yet friendly.
Animal and Plant Health Agency (APHA)
Made well prepared with pre-course information
| Tutor was very knowledgeable. He was engaging and flexed the session to address questions and interest of the group. The content covered my expectation and was helpful to me. I would also like to give complements for the great administration, I felt very prepared, course materials arrived in advance and were of good quality. Helpful information ahead of time to log in and smooth running of online session. |
Health Innovation South West
Very pleasant mix between listening and actively working
| I was expecting your regular lecture type of lesson. This was a very pleasant mix between listening and actively working. |
Sumika Polymer Compounds (UK) Ltd
Very helpful course
| The tutor was very effective in explaining the details of 17025 and how this would be applied with a Forensic Lab. Communication from and with the tutor was really good which helped understand the content and how to apply it. I found the course very helpful. |
IntaForensics Ltd
Perfect level of interactivity
| Liz was very engaging and knowledgeable about the role of an auditor. The level of interactivity was spot on. The auditor role-play exercise that she lead on day 2 was extremely well done and very helpful. |
Private
Incredibly helpful tutor made the content easy to understand
| Brilliant tutor, Karen, who made the content engaging, interesting and interactive for our 2 day course. Made the content easy to understand and was incredibly helpful. |
Savills (UK) Ltd