Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClearly very knowledgeable tutor
| The tutor was clearly very knowledgeable in her area and handled the virtual classroom setting with content and breakout rooms flawlessly. They kept the pace of the course going well throughout. |
Private
Pleasantly surprised by how much information I absorbed
| After attending the course I was pleasantly surprised with how much knowledge I had absorbed and was able to implement in to my daily work. |
Capital Concrete Ltd
Tutor made the content more useful and relevant to our area of work
| The tutor was flexible, to be able to go with our specific contracts etc. made it more relevant to our area of work and more useful. |
Solihull Metropolitan Borough Council
Virtual classroom was a better experience than expected
| This was my first virtual training course, the sharing of documents & break out rooms was a better experience than I expected. |
Private
Incredible tutor - made me feel so at ease
| I got very worked up before the course, I was unsure what to expect as this is the first one I have ever attended. The tutor was incredible, made me feel so at ease and simplified and explained everything in a very informative way. I left day 1 of the course excited for day 2. All aspects were covered and very informative. This then enabled me to apply what I have learnt within my job role. |
Inidam Ltd
Comprehensive, entertaining, relevant and very informative
| The tutor had a wealth of experience and was able to deliver this in context. She maintained group participation and was able to answer all questions posed in a comprehensive manner. She created a learning environment for the course that was comprehensive, entertaining, relevant and very informative. |
Framatome Limited