Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHigh-quality resources and course materials
I had access to high-quality resources such as a well-prepared presentation, detailed handouts, recommended readings, and supplementary materials which elevated the learning experience.
Dixon Chew
Tutor put me at ease straight away
| Liz was very knowledgeable and put the content across in way that could be understood. She was really friendly and put me at ease straight away. |
Am Healthcare Group
Tutor created a more dynamic and enriching learning environment
The instructor had extensive knowledge, practical experience, and the ability to convey complex concepts in an understandable way which greatly enhanced my learning experience. They were engaging and encouraged interaction, questions, and discussions which created a more dynamic and enriching learning environment.
Dixon Chew
All elements of the course were excellent, the tutor stood out in particular
| All of the elements were excellent, thank you, however the one which particularly stands out in my mind was the trainer. He had good subject knowledge, useful experience and was a great communicator. |
ESG Solutions (Iow) Ltd
Course content will be immediately useful and applicable to my job
The course content included current industry trends, emerging technologies, and case studies that are directly applicable to my job, making the training immediately useful.
Dixon Chew
One of the most enjoyable trainers I've had in 40 years of working
| It was good to receive training from a person who excelled at teaching. John was a true professional, engaging and personable, he delivered the training in a professional way and formed relationships with the trainees easily to keep everyone interested. One of the most enjoyable trainers I’ve had in 40 years of working. |
Eco Sustainable Solutions