Root Cause Analysis Training for Service Providers
DURATION
2 daysCPD
Equivalent to 13 hoursCERTIFICATES
All delegates will receive a certificate on completion.DELIVERY OPTIONS
This 2-day dedicated course is designed specifically for the services industry. It includes real-world examples, interactive workshops and modules to encourage teams to discuss how they can successfully solve service delivery problems within their organisation.
Upon completion of the course, delegates will be able to use a variety of quality and service improvement tools to identify, control and prevent the causes of chronic and recurring problems. By taking a systems-based approach, they will improve the quality of customer service and raise staff morale.
- managers and continuous improvement professionals responsible for improving service delivery or investigating customer complaints
- managers and those responsible for improving management systems, processes and procedures
- quality managers
- internal and external auditors
- problem-solving team members and leaders
For those wishing to learn about RCA outside the services sector, we recommend our Root Cause Analysis for all Industry Sectors training course. We also offer a Root Cause Analysis for NHS and Healthcare Professionals training course.
- why and how service delivery problems arise
- problem-solving teams
- RCA systems and processes
- process models, measurement, controls and failures
- investigating problems
- gathering information from people
- gathering evidence
- finding and proving the cause(s)
- human error
- tools and techniques
- using statistics in problem solving
- understanding ‘common causes’ and ‘special causes’
- improving process control
- preventing problem recurrence
- making improvements
- minimising the risk of change
- lead or participate in effective problem-solving teams
- use appropriate tools and techniques to identify and document the root causes of incidents and recurring problems in their organisation
- propose and evaluate solutions to prevent problems recurring and improve customer satisfaction
- communicate their findings and recommendations to their colleagues, senior management and customers
- engage senior management in improving the system to remove the ‘common causes’, as well as controlling random initiatives that may destabilise processes that are currently ‘under control’
Course Delivery
This course is available on a dedicated basis. Please contact our team on 0333 123 9001 to discuss scheduling training on your preferred date at your premises, a venue of your choice or within our virtual classroom.
Customer reviews
14th Mar, 2022
Northern Ireland Water|4th Feb, 2022
Inmarsat|3rd Feb, 2022
David Brown Santasalo UK Ltd|25th Jan, 2022
Spectrum Community Health Cic|10th Jan, 2022
Spectrum Community Health Cic|5th Jan, 2022
Animal and Plant Health Agency (APHA)|18th Dec, 2021
Inmarsat|29th Nov, 2021
TRB Limited|5th Nov, 2021
Avery UK|3rd Nov, 2021
Avery UK|29th Oct, 2021
Trillium Flow Technologies|26th Oct, 2021